Costumer Checkout Browser closes suddenly

[jsarciniegasg]

The scenario of my client has several POS machines where the problem appears, normally the problem occurs at any time, but in most of the times it is when I try to make a new table, suddenly the sales screen disappears and the message appears " website not found. " Before, I could solve this problem by restarting the cache and cleaning the cookies, but currently this solution doesn´t work. I have to reload the browser and cco works again, but after about five minutes the CCO web page drops again, the command continues to work but not the browser.

I attach the log and the picture when the issue appears

Version of SAP Costumer Checkout :2.0 FP07 PL9

Version of SAP Costumer Checkout : 2.0 FP07 PL9

I appreciate any response

Kind Regards

Caused by: jpos.JposException: Could not complete processing within the specified period. at jp.co.epson.upos.core.v1_14_0001.drw.CommonCashDrawerService.doOpenDrawer(CommonCashDrawerService.java:789) at jp.co.epson.upos.core.v1_14_0001.drw.CommonCashDrawerService.openDrawer(CommonCashDrawerService.java:736) at jpos.CashDrawer.openDrawer(Unknown Source) at com.sap.vp.jpos.CCashDrawerService.openCashDrawer(CCashDrawerService.java:63) ... 58 more 2019-11-18 08:48:31,955 [BYD_SCHEDULER_Worker-2] WARN com.sap.scco.ap.pos.dao.MaterialManager - Tip material with id 'PROPINAVIP' was set to non-discountable 2019-11-18 08:48:31,998 [BYD_SCHEDULER_Worker-2] WARN com.sap.scco.ap.pos.dao.MaterialManager - Tip material with id 'PROPINAVIP' was assigned to tax rate 'GEN0' 2019-11-18 08:49:52,541 [http-nio-127.0.0.1-9993-exec-6] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/sales 2019-11-18 08:49:52,542 [http-nio-127.0.0.1-9993-exec-10] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/tech 2019-11-18 08:49:52,542 [http-nio-127.0.0.1-9993-exec-9] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/login 2019-11-18 08:50:56,633 [http-nio-127.0.0.1-9993-exec-4] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/sales 2019-11-18 08:50:56,633 [http-nio-127.0.0.1-9993-exec-2] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/login 2019-11-18 08:50:56,635 [http-nio-127.0.0.1-9993-exec-1] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/tech 2019-11-18 08:52:08,410 [http-nio-127.0.0.1-9993-exec-4] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/sales 2019-11-18 08:52:08,410 [http-nio-127.0.0.1-9993-exec-2] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/tech 2019-11-18 08:52:08,410 [http-nio-127.0.0.1-9993-exec-10] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/login 2019-11-18 08:53:03,070 [http-nio-127.0.0.1-9993-exec-3] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/sales 2019-11-18 08:53:03,072 [http-nio-127.0.0.1-9993-exec-1] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/tech 2019-11-18 08:53:03,071 [http-nio-127.0.0.1-9993-exec-6] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/login 2019-11-18 09:03:07,219 [http-nio-127.0.0.1-9993-exec-5] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/sales 2019-11-18 09:03:07,220 [http-nio-127.0.0.1-9993-exec-1] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/tech 2019-11-18 09:03:07,220 [http-nio-127.0.0.1-9993-exec-10] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/login 2019-11-18 09:09:23,317 [http-nio-127.0.0.1-9993-exec-10] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/sales 2019-11-18 09:09:23,317 [http-nio-127.0.0.1-9993-exec-3] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/tech 2019-11-18 09:09:23,317 [http-nio-127.0.0.1-9993-exec-5] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/login 2019-11-18 09:11:15,560 [http-nio-127.0.0.1-9993-exec-6] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/tech 2019-11-18 09:28:03,884 [http-nio-127.0.0.1-9993-exec-10] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/sales 2019-11-18 09:28:03,885 [http-nio-127.0.0.1-9993-exec-7] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/tech 2019-11-18 09:28:03,884 [http-nio-127.0.0.1-9993-exec-6] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/login 2019-11-18 09:38:21,226 [Timer-2] WARN com.sap.scco.ap.registry.UserRegistry - Logout of user Admin is forced! Will ignore veto exceptions! 2019-11-18 14:58:23,637 [BYD_SCHEDULER_Worker-1] WARN com.sap.scco.ap.pos.dao.MaterialManager - Tip material with id 'PROPINAVIP' was set to non-discountable 2019-11-18 14:58:23,673 [BYD_SCHEDULER_Worker-1] WARN com.sap.scco.ap.pos.dao.MaterialManager - Tip material with id 'PROPINAVIP' was assigned to tax rate 'GEN0' 2019-11-18 14:58:42,738 [http-nio-127.0.0.1-9993-exec-4] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/sales 2019-11-18 14:58:42,738 [http-nio-127.0.0.1-9993-exec-3] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/tech 2019-11-18 14:58:42,738 [http-nio-127.0.0.1-9993-exec-7] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/login 2019-11-18 15:03:00,003 [http-nio-127.0.0.1-9993-exec-7] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/sales 2019-11-18 15:03:00,003 [http-nio-127.0.0.1-9993-exec-3] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/login 2019-11-18 15:03:00,003 [http-nio-127.0.0.1-9993-exec-9] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/tech 2019-11-18 15:05:23,902 [http-nio-127.0.0.1-9993-exec-7] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/login 2019-11-18 15:05:23,903 [http-nio-127.0.0.1-9993-exec-5] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/tech 2019-11-18 15:05:23,903 [http-nio-127.0.0.1-9993-exec-6] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/sales 2019-11-18 15:08:39,904 [BYD_SCHEDULER_Worker-1] WARN com.sap.scco.ap.pos.dao.MaterialManager - Tip material with id 'PROPINAVIP' was set to non-discountable 2019-11-18 15:08:39,979 [BYD_SCHEDULER_Worker-1] WARN com.sap.scco.ap.pos.dao.MaterialManager - Tip material with id 'PROPINAVIP' was assigned to tax rate 'GEN0' 2019-11-18 15:10:00,792 [Atmosphere-Shared-18] WARN com.sap.scco.commonui.servlets.BaseHttpServlet - Unable to write to client, perhaps request is already cancelled java.lang.IllegalStateException: The WebSocket session [1] has been closed and no method (apart from close()) may be called on a closed session at org.apache.tomcat.websocket.WsSession.checkState(WsSession.java:806) at org.apache.tomcat.websocket.WsSession.getAsyncRemote(WsSession.java:425) at org.atmosphere.container.version.JSR356WebSocket.write(JSR356WebSocket.java:73) at org.atmosphere.websocket.WebSocket.write(WebSocket.java:205) at org.atmosphere.websocket.WebSocket.write(WebSocket.java:45) at org.atmosphere.cpr.AtmosphereResponseImpl$Writer.write(AtmosphereResponseImpl.java:1082) at java.io.PrintWriter.write(Unknown Source) at java.io.PrintWriter.write(Unknown Source) at java.io.PrintWriter.print(Unknown Source) at com.sap.scco.commonui.servlets.BaseHttpServlet.writeToClient(BaseHttpServlet.java:183) at com.sap.scco.ui.servlets.AbstractServlet.onStateChange(AbstractServlet.java:863) at org.atmosphere.cpr.DefaultBroadcaster.invokeOnStateChange(DefaultBroadcaster.java:1047) at org.atmosphere.cpr.DefaultBroadcaster.prepareInvokeOnStateChange(DefaultBroadcaster.java:1067) at org.atmosphere.cpr.DefaultBroadcaster.executeAsyncWrite(DefaultBroadcaster.java:872) at org.atmosphere.cpr.DefaultBroadcaster$2.run(DefaultBroadcaster.java:474) at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) at java.util.concurrent.FutureTask.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) 2019-11-18 15:12:41,771 [http-nio-127.0.0.1-9993-exec-9] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/login 2019-11-18 15:12:41,772 [http-nio-127.0.0.1-9993-exec-10] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/tech 2019-11-18 15:12:41,771 [http-nio-127.0.0.1-9993-exec-8] WARN com.sap.scco.ui.servlets.AbstractServlet - Wrong type of message object: null. Closed by client: false, closed by app: false, broadcaster: /ws/sales

[anderson_schmitt · Accepted solution]

Hi Jhon,

As we have checked, the cause of the issue was the Google Chrome. We have installed it again and it solved the issue.

Regards,
Anderson

[jsarciniegasg]

Hi Anderson

Exactly, the issue was solved following these steps.

Thank you very Much

Best Regards

[anderson_schmitt]

Hi Jhon,

Thank you.

please feel free to select the answer as "Right Answer". This helps other member of the community to follow and easily locate answers.

Regards,
Anderson