Contact Match and Merge Process

[Katharinam]

Hello Experts,

what does plus name mean in this graphic? NAME_FIRST, NAME_LAST or only both together?

Kind Regards

Katharina

[andreasfranz]

Hello Katharina,

the system is using the "Full Name" if it is populated.

When the "Full Name" is empty Firstname and Lastname are concatenated and used (even if one of those two fields is empty).

If this is not sufficient you can set the Origin to "Identification-Relevant" and implement the merge-BadI.

best regards

Andreas