Contact List in Search Result not listed duringIncoming Phone

[Former Member]

Hello SAP CRM Experts,

Contact List in Search Result not listed in Incoming Phone call When An incoming call is received from a contact person associated to an account, the account is identified but the contact person result is not listed on account confirmation. This works rightly for E-Mail scenario and also it works for incoming telephone call in CRD environment. We are using single account identification profile and Mixed scenario profile.

Step 1: Login to CRM using one of the Test users

Step 2: On incoming call from customer, an account is identified.

Step 3:On accepting the customer call and confirming account, Contacts are not listed in search result. a default contact is selected.

[bruce_li]

Hi Prasad,

Can you please verify if you have maintained the call correction in relationship for relevant sold-to and contact person.
Please also check if the country has been maintained correctly.

Best regards,

Bruce