Connecting a standard field to a standard interface

[ShivaniParihar]

Hi Team,

We are looking to connect the note text field of forms to the note section while creating C4C lead in a campaign so that when a user enters a value in note of a form, the information gets passed on to C4C in form of note field of that created lead. If the two fields can't be connected then at the very least, the information entered in the note field of a form should get passed to a new custom field of Lead Replication Interface from Marketing to C4C.

Kindly suggest if this is feasible.

Screenshots of input and output fields are below -

Input| Note text field of a form -

Output| Note field of C4C lead campaign -

Regards,
Pushpak

[SCHNEIDERT · Accepted solution]

Hi Pushpak,

are you using trigger-based campaigns for your scenario? So, is the lead created by a trigger-based campaign which reacts on an interaction type that you used in your form?

If so, then in the Payload that goes out of SAP Marketing Cloud you can find the "Predecessor Interaction". In the Lead Replication iFlow from SAP Marketing to C4C you could by default use the fields that are included in the structure.

I saw that there's a ContentData field included. I would suggest to check if this holds the value of your note field from the form. If that's the case, you could easily create a field in C4C and map the ContentData field to it.

If that ContentData field doesn't contain the value of your note field, I think you have to work with a Custom Field in MC and proceed accordingly.

Hope that helps.

Let me know if you need further input.

BR Tobias

[ShivaniParihar · Accepted solution]

Hello Tobias Schneider,

Thank you so much for your reply.

We are using marketing on Prem 2020 version

My set up is as follows -

1. I created a form -

The note field is Content Data field as you highlighted.

2. Then I created a trigger based campaign -

The lean lead iflow doesn't contain the 'Predecessor Interaction' block and attached is the hybris payload which it transfers the info to C4C (lead-payload.txt)

Is there is something which I need to configure, am i missing something?

Also, is it necessary to have a trigger-based campaign? Can a normal target-group campaign pass the ContentData field to C4C?

Regards,
Pushpak

[SCHNEIDERT · Accepted solution]

Hi pushpak_shukla,

that's strange. I would have to check if that functionality is available for SAP Marketing on-prem, but I'm pretty sure it is. Usually there's nothing else that has to be configured (at least in Marketing Cloud, sorry I didn't see at the beginning that you're talking about on-prem)

Do you have the sample payload? I can't see your txt file.

By default, as far as I know the predecessor interaction is only handed over in triggerbased campaigns. Because in other campaigns there doesn't have to be a previous interaction, so where should the note come from in this case?

BR Tobias

[ShivaniParihar · Accepted solution]

Hi Tobias Schneider,

Thanks for your reply.

I was struggling to attach the file, here it is lead-payload.txt

Apart from trigger based campaign, is it possible that user submits the form and then interactions like Content Data are stored in CUAND_CE_IA_RT and when a target based campaign is run, all the records in that target group creates leads in C4C along with the content data information?

Regards,
Pushpak

lead-payload.txt

[SCHNEIDERT · Accepted solution]

Hi pushpak_shukla,

is this the payload that goes out of Marketing Cloud? It looks like the one that is going into C4C (after the mapping step).

Don't think this is possible... but I think you would have to test and create a campaign based on Interactions instead of Contacts.

BR Tobias

[ShivaniParihar · Accepted solution]

Hi Tobias Schneider,

Thanks. The WSDL was the old one, after update I'm able to see the field.

Also, this is applicable only for trigger-based and not target group based campaigns.

Thanks a lot for your responses.

Regards,
Pushpak