connect to MS Teams to Contact Center for the VoIP

[former_member686160]

We are in the process of building a SAP Contact Center system. As Skype is going to be phased out , is there a document that talks about the details how to connect to MS Teams to Contact Center for the VoIP configuration?

[Former Member]

Hello,

At the moment SAP is looking at the topic and there is no ready made documents available. Meanwhile could you specify what kind of connection you are looking for?

Br,
Jukka

[former_member158363]

Hello Jukka,

not sure what exactly Ajay is looking for (probably using Teams for voice channel) but I think at least successor of OBI integration would be a good start :-)... There are customers using presence synchronization between SAP CCtr and MS Skype for Business but they are more less migrating to MS Teams..

BR,

Dawood