Configuration error: c4c contact functions don't accept them in marketing cloud

[former_member729325]

Hello everybody! I hope you are fine!

I have a question: I have configured custom functions within manage your solution_in define functions for contacts (see image 1 and 2). And then I assigned them in the free text list correctly.

However, when I migrate the contact with its function from C4C, it reaches marketing with an error indicating that the function Z08 does not exist. And I don't understand why this happens because that function, I created it as I mentioned and as you can see in image 2.

Does anyone know that I need to activate or where else I have to add the contact functions to make it happen ok?

Please let me know if anyone knows how to do it.

Thanks in advance!

Best regards,

Carla

Image 1:

image 2:

free texts assignment:

displayed error in marketing:

[SCHNEIDERT · Accepted solution]

Hi Carla,

this issue arises from the new SOA based integration from C4C. In this case, a Business Partner is created in SAP Marketing Cloud before an Interaction Contact is created from the Business Partner.

Because of that, you have to maintain the functions also in another place and implement a BAdI to map them to the functions of the Interaction Contact which you already maintained.

I had the same error: https://answers.sap.com/questions/13329738/bp-relationship-functionnumber-errorswarnings-usin.html

For the solution see the comments in this blog post:

https://blogs.sap.com/2021/02/18/faq-b2b-contact-to-account-relationships-in-sap-marketing-cloud/com...

Regarding the BAdI have a look at Elios question:

https://answers.sap.com/questions/13386096/implement-badi-assignment-of-business-partners-adj.html?c...

Hope that already helps. Otherwise let me know if you have further questions.

Best Regards

Tobias

[former_member729325 · Accepted solution]

Hola schneidert ,

Gracias por su pronta respuesta. Seguí los pasos indicados por Joyca:

Por lo tanto, si configuró el código de función de nube de marketing "Z6", su asignación debería ser "ventas = Z006 a marketing = 00Z6".

Sin embargo, no me permite ahorrar en marketing colocando, por ejemplo, Z1, me dice un error: Espacio de nombres no válido para Función 😞

¿Podrías decirme cómo te fue o qué código pusiste en marketing? Gracias de antemano.

[SCHNEIDERT · Accepted solution]

Hi carla_baldarrago29,

this seems so be a general error in SAP Marketing Cloud. We already have an incident open regarding that topic and SAP Development team is looking into it. I will let you know if I got some new feedback from SAP, but feel free to open an incident for the topic, too.

BR Tobias

[SCHNEIDERT · Accepted solution]

Hi carla_baldarrago29,

got feedback from SAP Support:

"We have fixed the issue. The correction is planned to be delivered with the next Hotfix Collection HFC3 of CE 2105. The implementation is planned to take place in the next maintenance window on 23rd of may. Thank you for your understanding."

So, it seems like we have to wait one week and then it should work.

Kind Regards

Tobias

[former_member729325 · Accepted solution]

ok schneidert thank you very much for the update! 🙂

[silviabackes · Accepted solution]

Dear Carla, Thanks for your question! If Tobia's reply correctly answers your question, please click the "Accept" option beneath the answer and mark your question as answered. Thanks and kind regards, Silvia

[former_member654580 · Accepted solution]

Hi carla_baldarrago29 and schneidert

Do you know if SAP has already implemented the Collection HFC3 of CE 2105, have they already been able to configure the contact functions?

BR

Elio C

[former_member654580 · Accepted solution]

Hi carla_baldarrago29 and schneidert

I was able to configure my contact functions, now you can.

The only bad thing is that the box where the description is placed is not the same length and it is time to cut the sentence.

BR

Elio C

[SCHNEIDERT · Accepted solution]

Hi eliocentenob that's true.

For Business Partners you only have 20 characters for the description instead of 40 like for the Interaction Contacts functions.

But afaik these descriptions are not shown in Marketing Cloud UI, so it doesn't really matter and you could work with abbreviations.

BR Tobias

[former_member729325 · Accepted solution]

Hello eliocentenob and schneidert yes, I was already able to configure the functions as well. What I do comment on is that I had to enter the codes and descriptions of the functions in 2 tables. One in the one indicated by Joyca (Contact person_ Database and Data Management: Business Partner_Define Functions for Contact person) and I also had to add them in "the old table" that was used before, within: Manage your solution_Contacts and Profiles Marketing: Marketing_functions for contact .

Best regards,

Carla Baldárrago