Condition does not appear in service order SAP CRM

[former_member650576]

Hi,

We have created condition type for service order. Maintained in CRM pricing procedure. Maintained condition record, but still it does not appear in order. System displays below error message.

Pricing error: Mandatory condition XXXX - SERMatPr.Gr is missing.

Regards,

Abhijeet P

[michael_piesche]

abhijeet_patil, please follow up on your open question.

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[michael_piesche · Accepted solution]

Did you check all the available pricing analysis in Trx. CRMD_ORDER?

1. Switch to the position of the order and open the tab "Pricing"
2. Select your step/condition and switch to display the "Condition Rec."
3. Select "Details" and you find some information why a condition was selected or not
4. If you want to find out more about the access of the condition, switch back to "Accesses" (you might have to recalculate in order to see the trace, make sure price tracing is activated for your user with parameters PRC_CALC_TRACE = X and PRC_TRACE = X)

If this all does not help, you might have to check your requirements formula and debug the IPC java coding. If the requirement is met (or no formula assigned), you might have to check the formulas for basis and condition as well.

Regarding the pricing error you get, I assume it is the same condition as the one you have maintained and created the record for? Double check that the key values for the condition are actually met by your order and items. Did you use key values that are already available in the pricing structure or do you still need to populate these values in that structure?

• SPRO: CRM -> Master Data -> Conditions and Condition Technique -> Condition Technique: Basics -> Create Field Catalog
  After you changed the field catalog, make sure that in the following systems there are now warnings and errors in SMW01 for objects PRODUCT_MAT and CND_M_SUP
• Fields that need to be populated separately for the pricing structure have to be coded in Badi CRM_COND_COM_BADI (either in method HEADER_COMMUNICATION_STRUCTURE or in ITEM_COMMUNICATION_STRUCTURE)