Communication agreement for C4C surveys at SMC

[former_member654580]

Hi Experts

I am trying to activate a communication agreement in MKT so that I can send the questions and answers of the surveys that are done in C4C to MKT.

I would understand that one of these two:

SAP_COM_0017

SAP_COM_0045

But not that they include an Iflow that corresponds to the replica of the surveys.

Likewise, what is the agreement to use in C4C.

Also, results are the objects or data sources that must be activated to show those surveys in the segmentation?

Finally, the surveys in the interaction tabs in which box is it reflected?

como-activar-un-icono-de-interaccion-de-encuestas.jpg

Best regards

Elio C

[SCHNEIDERT · Accepted solution]

Hi Elio,

as per my knowledge this is not a standard integration scenario, hence there is no iFlow in the integration package.

So I think this requires a custom solution.

In Marketing Cloud survey responses are interactions of type SURVEY_RESPONSE. On Contact level in your screenshot they would be displayed in Channel WEB because the interaction type is connected to that Channel (also via communication medium WEB).

So, if you need to have Survey data in MC, at least you need to import interactions (using Communication scenario (SAP_COM_0206).

Have a look at that integration scenario of "Integrating Survey Data with SAP Marketing Cloud" which is used to connect survey data from third-party-tools https://help.sap.com/viewer/960b3068814b48b58764704bd2573efe/2102.500/en-US/7fbe117597304ebc85d0c675...

I think that could be a good starting point to fully understand the scenario and what steps have to be done to create that integration.

BR Tobias

[former_member226]

Hello,

C4C and SMC are not connected to replicate survey data in between. In fact, surveys are not replicated out of C4C to any OnPrem/Cloud SAP solution. Therefore you don't find any iflow or comm arrangement at the C4C side to initiate the replication.

As explained by Tobias above, you can use a standard package to integrate survey data with 3rd party or even qualtrics.

C4C survey makes so business sense from a Marketing Point of view hence not part of SMC package. However, If you really need to transfer the C4C survey to SMC then a customer solution can be build where a iflow has to be deployed to communicate with SMC. This iflow endpoint has to be called via C4C SDK using external REST wen service integration. and using ABSL call the REST endpoints upon saving the survey response submission. BUT this is not at all recommended due to high effort involved and prone to error due to standard compatibility.