CMS components extending SimpleCMSComponent are showing as hidden/blocked in smart edit

[Harish_Vatsa]

Dear Experts,

For one of our projects, we are facing one issue with SmartEdit as follows: 

• CMS components extending SimpleCMSComponent are showing as hidden/blocked in smart edit.
  • These components are not appearing in page preview in smart edit
  • Some of the components are appearing as hidden
• There is no restriction getting applied – we have already verified it.
• Visibility/display Boolean flag is also TRUE for these
• We tried to unblock SimpleCMSComponent with spring xml as suggested by SAP – but solution did not work
• Where as when we add or edit these components to page with Backoffice these are getting saved & appearing on Ui without any issues.

Main affected components:

• Button component
• Sub category component
• Big category component

All of these are extending SimpleCMSComponent.

Kindly let me know, if anyone has any suggestions.
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Thanks & Regards,
Harish Vatsa

[Robert-Peter]

Hi @Harish_Vatsa 

It would be good to see the behaviour of the system in action (as always), but I have the feeling that it might be a sync issue. SmartEdit relies on the staged and online catalog versions. Therefore, ensure that the components are properly synchronised. Did you try to manually synchronizing the affected components from Backoffice (Catalog > Synchronization)?

If that is not the root cause for your issue, it can be also related to authorisations. SmartEdit has specific visibility rules. Even if the component is active in Backoffice, it may not appear in SmartEdit if it lacks certain permissions. Check the user roles and permissions for the SmartEdit user (especially for CMS components).

Finally, consider checking the console in your browser for any Javascript related errors. With that regard also consider to clear the browser cache and refresh the page.

I hope one of my thoughts points you in the right direction.