Cloud for Customer Business Analytics Filtering

[former_member675008]

Hi,

I'm trying to create a custom report under the Cloud for Customer Business Analytics Work Center. However, I'm unable to find the Ticket Category fields to filter upon and also, the Date field which is available to filter upon is not populating any values for the filter. I tried to check on available KBAs for any workaround for these issues but couldn't find anything useful.

Would greatly appreciate any solutions.

Thanks,

Shradha

[mayankrathee]

Which Data Source are you using.

Check if this helps -

1.) Open the report in Edit With Wizard Mode.

2.) In Wizard Step 4 "Characteristic Properties" - Select the Value Selection as "Using Variable" for the category Fields and date fields.

3.) In Wizard Step 5 "Define Variable" - Select the Selection Type as "Any Selection" for category and "Interval" for Date as required.

Regards,

Mayank