Change payment method at SAP Customer Checkout

[rosa_martin1]

Is there any way to change the payment method of an already made payment at SAP Customer Checkout?

[R_Zieschang · Accepted solution]

Hi Rosa,

this is imho not possible. What is the reason you want to do that?

Kind regards

Robert

[rosa_martin1]

Hi Robert,

Although the answer is not as expected, thank you for your prompt response.

I will transmit the proposed solutions to our client.

Best regards,

Rosa

[rosa_martin1]

Hi Robert,

Thanks for you answer. We find a scenario where we've registered a wrong payment at SAP Customer Checkout E.g., we've created a payment with credit card as payment method, and finally our customer has payed with cash.

After doing that, we've found that we cannot change the payment method, and we would like to do it.

Kind regards,

Rosa

[R_Zieschang]

Hi Rosa,

I had this scenario discussed with my accounting colleague. The absolute right way to do this would be -> cancel the receipt in cco. Create a new receipt with the right payment method.

But this is not practicable in the real world, I would suggest, if the receipt is booked in B1 do a manual journal entry where you correct this booking. If you are using sales reports from cco, you could change the payment method on the database layer, but this is not recommended.

Kind regards

Robert