CDT Auto Log out

[Former Member]

Hi Experts ,

We are facing an issue of CDT auto logout issue for few agents randomly . Some agents got disconnected from ongoing calls and these disconnections are usually accompanied by a number of agents being kicked out of the phone system whilst not on a call. They all occur during a morning tea, lunch and afternoon tea breaks.

Does anybody experienced this before and know the reason for this kind of issues?

Thanks in advance for saving my time.

Regards,

Rinish

[Former Member]

Hello Rinish,

When several agents are logged out at once, my first thought is that there has to be a network disconnect. Like Dawood said, check the logs and you should see this around the time you got the agents logged out.

Kind Regards,

Tomi

[former_member158363]

Ok, so please check whether there was switch of the VU to another instance.

And as I wrote previously - definitely check the CDT and CoS logs around the moment of logout.

BR,

Dawood

[former_member158363]

Hi Rinish,

this is weird and I have never seen this before. However, first where you should look into are CDT logs (folder %temp% on each workstation) and also Connection Server logs from VU Agent Frontend (or wherever you have installed CoS for agents). Do you have more than one application server?

Regards,

Dawood

[Former Member]

Yes , we do have ..for HA.