CCOm Loyalty Management - Point Assignments

[Klaus_Frick]

Hello

Assigning points to all loyalty users works fine. But if an assignment had been done by mistake there seems to be no automatic way back?

Recently had this in a productive environment (FP09 PL03) and assigning negative points led to an error. The error was not clear, so it could be that negative points assignment is not allowed or that some loyalty users would have negative points on their account. So the manual correction with around 40'000 affected loyalty users is a challenge...

Unfortunatly I cannot test this in a test environment, because already updated to FP09 PL04 and there seems to be an error in the point assignment screen - it does not stop loading...

[Klaus_Frick]

Hi Mateus

Thank's for your answer. As it was urgent and many points already used for payments - I wrote a program and did the reduction by API. I just could not believe that there is a native tool for topping up all loyalty users but simply not the other way round...

Regards,

Klaus

[Mateus_Grings]

Hi Klaus,
there is no native tool in the system to meet your requirements and update thousands of users at once, however, an option already used by other partners is to develop a small program and use the existing API to import the user/assign/update the loyalty points.

Other partners reported the same topic in our CCO community in the past. Here, for example, there is a post where a partner is available to share experience with CCO-API:
https://answers.sap.com/questions/12701730/cco---import-voucher-and-loyalty-points.html

Regards,
Mateus