CCO Voucher Sync from Manager to CCO

[chrisfrei]

Hello Champs

I'm having an issue with vouchers/gift cards.

CCO 2.0 FP9

I've imported the legacy vouches from other systems in CCOm. All good, all visible. Code Example XAQMXRPC8TK7

In the POS, CCO, I've enabled central voucher management and sync'ed it. But no vouchers are visible on the CCO, no error messages. No code can be used for payment.

Any ideas as I'm running out of ideas.

Many thanks folks.

Cheers

Christian

[kellieanne_m]

Hi Christian,

It would be possible to manually update the database to adjust the required fields etc however, the recommendation here would be to update the system to a minimum of FP 09 PL12 in order to receive the official fix for this issue. You can find more information here - https://launchpad.support.sap.com/#/notes/2958174.

Kind regards,

Kellieanne

[chrisfrei]

Thank you Kai.

Were you able to make a workarround before updating to PL12?

Thanks

Christian

[former_member616895]

Hi,

I also had that issue before, it was a bug in FP09. Imported vouchers did not set all required fields, causing the vouchers to not be synced to CCO. FP09 PL12 fixed this issue.

If you have a newer version I suggest opening an incident with SAP Support.