CCO printer service issue

[Former Member]

Hi please i need urgent support describ this error while to star printer service in CCO, how can solve it .

screenshot-20200313-081950-comwhatsapp.jpg

[anderson_schmitt · Accepted solution]

Hi Ahmed,

Please, review this documentation.

Did you copy the printer files to the Java folder?
Was the Java updated?

Regards,
Anderson

[Former Member · Accepted solution]

Hi Anderson,

Thnx a lot for your support, POS now machines working good .

Best Regards,

Ahmed

[R_Zieschang]

Hi a.alnassar,

can you please look what is printed at the cco logfiles when you try to activate the printer?

Was the printer running before?

Did you check the jpos files?

Can you print a windows test page on the printer?

How's the printer connected to the hardware?

Also check the documentation about printer integration. It is pretty straight forward.

Regards

Robert

[anderson_schmitt]

Hello a.alnassar,

Thank you very much.
Please, if your question in answered, kindly select the answer as "Right Answer". This helps other member of the community to follow and easily locate answers.

And for the other question, please open a new thread and also attach the CCO log files.

Thank you.

Regards,

Anderson

[Former Member]

Hello Anderson ,

I followed the document that you share with me step by step till the POS worked,because they have security issue someone was delete files from POS but now they working well.

But i still have problem i have tow POS, POS 1 and POS 2 in the same store in live environment, the POS 2 i was synchronize the Articles but i have one Article didn't synec, on the other hand POS 1 all articles synchronized how can i solve this ?

[anderson_schmitt]

Hello a.alnassar,

You're welcome.

Please, let us know what the solution was.

Thank you.

Regards,

Anderson