CCO in Belgium: Apply correction tax in credit memo

[SAPSupport]

S c e n a r i o

We create a creditmemo in customer checkout. Creditmemo is synced to SAP B1 but created with normal tax (vat) code instead of correction tax(vat) as required in Belgium

A c t u a l r e s u l t

Creditmemo with normal vat(tax) code is created instead of correction vat.

E x p e c t e d r e s u l t

Creditmemo with correction vat(tax) code is created

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[SAPSupport · Accepted solution]

There is no automation in place that sets a different tax rate for return items or credit memos.

What is possible out of the box in the standard CCO application: Upon hitting the respective quick selection button the user can select a tax rate deviating from the default item tax rate. This can be done on sales item level or on receipt level.

Belgium is not a localized country for SAP Customer Checkout. See slide 15 in Overview: SAP Customer Checkout (Short Version)

For Non-Localized Countries SAP Partners are responsible to evaluate and localize the solution.