CCO : Getting Error while activating JPOS printer service

[gashah510]

Hi team,

As per user manual and example of setting up Epson POS receipt printer TM-88IV, I ad setup printer. I got health check done successfully. But when I tried to activate entry under Hardware/PlugIns, I am getting error message which is attached herewith.

Not sure what is the issue as whole setup is done according to user manual.

jpos-error.png

[gashah510]

Hi Mateus,

It was the same in my case. It did get resolved after I copied .jar files from Epson installation lib folder to checkout installation lib folder.

Thanks

Gunjan

[Mateus_Grings]

Good news, gashah510! Please, kindly select my answer as “Right Answer”. This helps others to follow easily.

Regards,
Mateus

[josh12b]

Hi Gunjan,

thanks that actually resolved my issue as well. Sadly this still is not mention in the latest Installation Guide....

Regards,
Josh

[gunther_sandtner]

Hi josh12b,

If something is missing in our guide then I can try to get this added or have it documented in some other format (KBA). Can you let me know what exactly?

Best regards,

Gunther

[Mateus_Grings]

Hi Gunjan,
based on the error reported, the logical name of the printer is not correct or does not match the name from the JPOS.xml.
Please, review the 2 files at the path: C:\SapCustomerCheckout\cco\POSPlugins\HW: jpos.xml JPOSPlugin.properties
The logical name of the printer in the jpos.xml must be copied and entered identically in the JPOSPlugin.properties in line hardware.posPrinter.name=
Please, let me know if this solves your issue, if so, kindly select my answer as "Right Answer".
Regards,
Mateus