CCO Discount Retrieval Strange Behavior

[mohamed_abdelsattar]

Hi Team,

bikash.bansal anderson.schmitt gunther.sandtner2

We applied a period discount on B1.

On CCO, we made a sync to get this discount.

For more than 3 weeks, we sell items with discounted prices safely.

However, today all items appear with their original price; without discount (nothing changed in B1).

After a while, the discounted price appeared in sales screen (we didn’t make anything).

P.S. Checkout Manager is not configured.

What are the possible causes of this glitch?

1) Internet connection?

2) B1if integration issue

3) Local CCO database disconnection

4) Issues with Checkout Monitor

Please find parts from the log file attached for your reference.

Awaiting your valuable inputs in this regard.

BR,

Mohamed

log.txt

[mohamed_abdelsattar]

Hello Experts,

bikash.bansal anderson.schmitt gunther.sandtner2

Can you please let me know your thoughts?

Thanks!

[gunther_sandtner]

Hello msattar,

There was a bug in CCO releases lower than 2.0 FP09 that a flag in discounts got overwritten by an item synchronization. Which ultimately led to a situation where outdated or expired discounts got applied.

1. Can you let us know your CCO version?
2. Can you let us know the version of the CCO packages in B1if?
3. And please check how often article synchronization is scheduled and how often discount synchronization. Perhaps this issue occured after an articles synchronization and was gone with the next discount synchronization?

Kind regards,

Gunther

[mohamed_abdelsattar]

Thanks gunther.sandtner2 for your reply.

1) CCO Release 2.0 FP08 PL12 Version 2.8.18

2) CCO packages version 4.0.02 (integration framework 1.x)

3) Sync schedules (cron expression): article sync every 10 mins and discount sync every 1 min (should we use different intervals?)

[gunther_sandtner]

Hi msattar,

Is a discount sync every 1 minute and article sync every 10 minutes required by the business? I am not sure whether it has something to do with the issue. But surely you can play with these parameters and see if it has an impact.

CCO and CCO packages are not on the latest version but from the information gathered so far I can't tell if an upgrade would solve the issue.

Generally spoken if this is a re-occurring issue then I'd suggest you open a support incident with us which will give us more ways to troubleshoot.

Kind regards,

Gunther