Category/ Catalog/ Code group miss match in CRM WEB UI

[Former Member]

In CRM WEB UI , I am creating a transaction with the below data.

Category : Feedback

Catalog : Comment

Code group : Product

Code : Other

And then i save the transaction, but the CRMD_SRV_SUBJECT is getting updated with totally different combination of data.

that is :

Category : Feedback

Catalog : System

Code group : Phone system

Code : Comment

Anyone have any Ideas, Please share your thought, would be highly appreciated.

[former_member223320]

Hi Ligin,

Just to cross-check, pass that transaction number to the report CRM_ORDER_READ and check the ET_SUBJECT.

Compare the values ASP_ID & CAT_ID with the Categorization schema you maintained.

-Ricky.

[Former Member]

Hi Ricky

ASP_ID & CAT_ID have same values for both of the combinations.

Thanks | Ligin

[former_member223320]

Ligin,

I wanted to understand if those values are equal to

Feedback / Comment / Product / Other or Feedback / System / Phone System / Comment.

-Ricky.

[Former Member]

Yes Ricky,

ASP_ID & CAT_ID have same values for both Feedback / Comment / Product / Other AND Feedback / System / Phone System / Comment.

Ligin