on 2016 Dec 07 5:41 AM
Basicallyy I wold like to have a clear understanding , what is the function of Tcode SCASE .
I have done all the reqd configuration in Back end which is required for Case type say like Registry , Record Case Model , Element type . Configured Partner Det , Function Pro , Multi lvl Categarization and all the stuff .
In the UI for Case type say C_01 , we are picking up MLC , Partner function , Routing , Activity like sending of mail or other activity or using a template , starting a Transaction like Service Order .
We can run an Activity or Transaction and we all have Partner det . What is the exact function of T-Code SCASE .
Request clarification before answering.
Hello Sanjeev,
Tcode SCASE can be used to create a self-defined case record model. See below online help documentation for your reference.
https://help.sap.com/saphelp_crm700_ehp01/helpdata/en/45/f06036312c3112e10000000a1553f7/frameset.htm
Hope this could give you some hint. If you have any further question please let me know.
Regards,
Webster
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