Case Management

[Former Member]

Basicallyy I wold like to have a clear understanding , what is the function of Tcode SCASE .

I have done all the reqd configuration in Back end which is required for Case type say like Registry , Record Case Model , Element type . Configured Partner Det , Function Pro , Multi lvl Categarization and all the stuff .

In the UI for Case type say C_01 , we are picking up MLC , Partner function , Routing , Activity like sending of mail or other activity or using a template , starting a Transaction like Service Order .

We can run an Activity or Transaction and we all have Partner det . What is the exact function of T-Code SCASE .

[Webster_Cui · Accepted solution]

Hello Sanjeev,

Tcode SCASE can be used to create a self-defined case record model. See below online help documentation for your reference.

https://help.sap.com/saphelp_crm700_ehp01/helpdata/en/45/f06036312c3112e10000000a1553f7/frameset.htm

Hope this could give you some hint. If you have any further question please let me know.

Regards,

Webster