Cart Abandonment Standard Process - for unknown consumer

[former_member576423]

Hello Experts,

Can someone suggests how the cart abandonment works if the consumer record doesn't exist in yMKT? There can be a scenario that the consumer record doesn't exist in hybris marketing and the consumer at ycommerce has done a cart abandonment event. How hybris marketing handles such a situation? I couldn't find any document on this scenario in JC8 documentation. Does yMKT will ignore that interaction?

Also what should be the origin for the interaction record coming from hybris commerce- it should match with the origin id with which the customer is created? How the system checks for the customer with the incoming interaction record in yMKT system? Kindly assist.

Kindly assist.

[former_member576423]

Any help experts please!!

[KunalBansal]

Dear Mayank,

The abandoned shopping cart scenario in HMC works when the customer record exists, else no interaction is recorded!

Refer to Abandoned Shopping Cart Campaigns

Thank you.

Regards,

Kunal Bansal

CRM & Hybris Marketing - Consultant

[former_member576423]

Hello Kunal,

What about the customer record doesn't exist in hybris marketing? Does it flow to yMKT ?

Thanks,

Mayank