Cannot Cancel a Sales Order, Reason for Rejection is Disabled.

[SAPSupport]

Hi there,

We cant cancel the sales order. The reason for rejection field on General tab and Items are disabled, not able to maintain a value to cancel the order. 

The sales order items are with type= Service - fixed price (project)

• Delivery status=in process.
• Invoice status=Finished.
• Reason for rejection are all disabled/grayed out.

Thanks and best,

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[SAPSupport · Accepted solution]

The reason for rejection is disabled on a sales order line when one of the following conditions met.

• The delivery status is Finished. or
• The invoice status is Finished.

If it is a delivery based item, you will need to cancel the following invoice and outbound deliveries to revoke the invoice and delivery status. 

If it is a project based item, you will need to revoke the invoicing status via Project Invoicing - Sales Order view - Change Status button. And revoke delivery status by changing the reference project task back from completed/closed status.

You can get more information from the KBA: 2644606 - How to maintain the Reason for Rejection in Project Based Sales Order Item (https://me.sap.com/notes/2644606)

In the case here, since the invoice status is finished, the cancellation is not allowed. You will have to revoke the invoice status back from finished.

Thanks,

Adie