Cannot add the trigger Ad Click Through

[former_member654580]

Hello Experts

I am creating an Ad Click Through trigger campaign.

But in the process it does not allow me to create, add or modify the trigger with Ad Click.

Best regards

Elio C

[SahalyaBegum · Accepted solution]

Dear Elio,

We would like to inform you that at the moment it isn't possible to set EMAIL_OPENED and CLICK_THROUGH as an initial trigger. The EMAIL_OPENED and CLICK_THROUGH can be used as the follow-up trigger.

A similar influence requested created by other customers you can vote for this request and this will support us to get it included into our product backlog, with more votes, this increases the chances to get this functionality implemented.

https://influence.sap.com/sap/ino/#/idea/245556

In the meantime, it might be interesting to review an option in the article below for the interaction to be considered by the campaign trigger:

https://launchpad.support.sap.com/#/notes/2927980

I hope this answers yourr query if yes please mark this thread as answered.

Best regards,
Sahalya

[former_member599277]

Hi Elio,

Can you please explain us your Business case in detail to have Click Through as Initial trigger as Click though should happen via an Email Outbound and you should be able to add them as Follow up actions for the respective Email action .

Regards,
Saravana