​Cannot add row without complete selection of batch/serial numbers in Monitor CCO with Credit Memos

[npinzon]

Dear All,

My scenario for facing this inconsistency is while integrating only credit memos with SBO as the ERP, 9.3 PL 11, CCO FP09 PL10 – 14, the CCO is set with automatic batches selection on, and B1IF scenarios 4.0.18, which are the lastests ones. I’ve seen some other blogs in this forum but they were facing it with AR invoices, in my case that documents are releasing without any trouble, and part of the solutions was with the B1IF updated scenarios from long time ago.

Have you faced this before? I could release those credit memos by adding the batch information for each of the articles in the Monitor and release without problems, so that automatic selection would be a problem? Should not be the same way than the A/R Invoices batch automatic selection?

Thanks in advance,

Nasmiye PR

[gunther_sandtner]

Dear npinzon,

Both you and joerg.ceo are totally right. Automatic batch number selection isn't (logically) possible for returns. In fact this is already documented. See KBA 2719036.

We see two options:

1. the one that you already figured (enter batch number in the inconsistent receipt in CCO Monitor)
2. or cancelling the receipt in CCO Monitor and creating the Credit Memo in Business One directly

Both are manual effort of course.

I see your idea: When the quantity of a batch item is negative the "Automatic batch number selection" shouldn't kick in. Maybe something can be developed from our side, but you would need to feed it on the influence platform.

Best regards,

Gunther

[JoergAldinger]

Hello Nasmiye,

I don't think you can do "automatic serial and batch selection" on credit notes. After all, it's an incoming transaction and not an outgoing, so the system doesn't have a "universe" of serials or batches to draw from.

You will likely have to enter serials or batches for those transactions.

Best regards,

Joerg.

[npinzon]

Hi Joerg,

You're right, sounds quite logical, but even though if it was like that shouldn't be an option that when a return has some items managed by batch, let select the batch from CCO as the automatic selection won't be an option?

So far, the suitable workaround is from the original invoice, check the selected batches there (back in SBO) and then item per item in the monitor event, set the batch number? it sounds like too manual, at least would be such the good thing to have the ability to set from the CCO those batches per item, but as right now that's not possible I guess I will present the option of not having the batch number determination activated.

Thanks a lot.

Also if another better idea came out please let me know.