Can you customize the C4C email response template category?

[Former Member]

Hi, I would like to know if I am able to customize the email response template category in C4C.

We want to change the names of the template categories for determining the type of templates, for example, Customer Templates, Internal Templates, Product Information Templates.

[sandeephebbar · Accepted solution]

Hi Charmaine,

Please create a query while editing the Master Layout

1. Click in Adapt
2. Edit Master Layout
3. Select a desired search criteria and run the query
4. Click on Save Query
5. Click on Adapt
6. Click on End Layout Changes

Now the saved query will be visible to all users, you can also control this using page layout. Refer https://help.sap.com/viewer/32be769e59aa4d7fa4a9ae7241a900d0/1908/en-US/052e7edc763847d487eb7241ee91... for more details

Regards,
Sandeep

[Former Member · Accepted solution]

Hi Sandeep

Thank you so much. This worked perfectly.

Kind regards

Charmaine

[sandeephebbar]

Hi,

In standard we do not have option to create multiple categories for templates. However, you can use advanced search and save the queries.

Regards,

Sandeep

[Former Member]

Hi Sandeep

Thank you for the info above. I tried it but then only I can see it. I have a team of agents who also need to see it.

Regards

Charmaine

[sandeephebbar]

You can use adaptation(KUT) and save the query, which will be visible for all the users

[Former Member]

Hi Sandeep

Can you maybe give more info please?

Thank you