Campaign Error Notifications not sent by mail

[vervinckt_joyca]

Dear all,

On SAP Help it is described that when a campaign returns an error, a notification AND e-mail would be sent to the creator and the owner of the campaign:

https://help.sap.com/viewer/951a5c272597420abca2b8959b376bbc/1802%20500/en-US

We get the notification in Fiori, but no mails are sent...

The campaign owner and campaign creator do have an e-mail address assigned on their business user.

Is there extra configuration needed to send the notification by mail as well?

Kr,

Joyca

[former_member248254 · Accepted solution]

Hello Joyca,

If you are in a test environment, you need to whitelist your company's domain using the "Define Email Receiver Addresses for Test Systems" app.

"You have defined email receiver addresses for test systems. Optionally, you have defined an email sender domain and a default email sender address. For more information, see SAP Best Practices Explorer at http://rapid.sap.com/bpSAP S/4HANA SAP S/4HANA Cloud SAP Best Practices for SAP S/4HANA Cloud Application Platform and Infrastructure Process Management and Integration Output Management (1LQ) Set-up instructions Define Email Receiver Addresses for Test Systems, Define an Email Sender Domain, and Define a Default Email Sender Address."

If you still face issues please open an incident on CEC-MKT-WF

Regards,

Faraaz

[vervinckt_joyca · Accepted solution]

Hi Faraaz,

It's on a production system.

But also on Test, these settings related to Output Management have been set. Though I can only see them on Test, on Production the "manage your solution" app cannot open.

Kr,

Joyca