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Campaign can't be created as External Mkt Permissions are configured (SAP Sales cloud)

former_member660531
Participant
0 Kudos
373

Hi experts,

hope you're all doing well and safe,

Please i have an issue with C4C, once i want to creat an email compagne i receive this error :Campaign can't be created as External Mkt Permissions are configured

If someone can help please

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Answers (1)

Answers (1)

PrasanthArya
Product and Topic Expert
Product and Topic Expert

The message "Campaign can't be created as External Mkt Permissions are configured" and the disabled Create button in the UI are happening because the functionality of replicating external Marketing Permission is enabled.

When external replication of a certain sort of data is configured, the system blocks internal creation to avoid inconsistencies.

The configuration responsible for this settings is specifically these two questions in the screenshot attached, under Communication and Information Exchange > Integration with External Applications and Solutions > Integration of Master Data. If you wish to disable this setting so that internal creation of marketing permissions (either through Data Workbench or directly in the UI), please create a change project to unscope these questions.