Campaign Approval Workflow restart after rejection

[Daniel_CX]

I have implemented a Campaign Approval workflow for our client. The workflow itself works correctly. When the request is rejected the campaign status sets to "In Preparation" as it is described in https://help.sap.com/docs/SAP_MARKETING_CLOUD/b88f770e4b7c4ecead5477e7a6c7b8f7/a4e2abf0b4db41ad95c1b...

If the editor again clicks on the "Submit for Approval" button the workflow is not started again, but the campaign status is directly set to "Released" and the editor could start the campaign without an approval.

Why does the campaign approval workflow not restart? In my opinion this is a general business use case. What is the recommendation to deal with the campaign after a rejection?

[isathore]

Hello Daniel,

When using custom conditions for approval workflow, you must set 2 BAdI implementations of Marketing: Campaign Approval Workflow, as described in our online documentation Custom Conditions for Campaign Approval Workflow | SAP Help Portal  as well as in the blog Approval workflow in SAP Marketing Cloud (Part 4) ... - SAP Community:

• One implementation with option Providing additional conditions for scenarios. This implementation defines the custom conditions under Start Conditions when defining the workflow in the Manage Workflows app.
• One implementation with option Value evaluation of additional conditions for scenarios. This implementation evaluates the the conditions. Without it, there is no evaluation at all of the values that are set in the condition. It will not work.

See the document CustomConditionsRetrictingApprover attached for an example on how to define custom conditions to avoid the creator of a campaign to approve the campaign.

Best Regards, Isabelle Product Owner SAP Marketing Cloud.

[Daniel_CX]

I have mentioned that we have already set the two BAdi implementations (SWF_WORKFLOW_CONDITION_DEF and SWF_WORKFLOW_CONDITION_EVAL).

As describe the problem is not the custom condition. The problem is after rejection the workflow does not starts again after clicking on "Submit for Approval".

1. User 1 creates campaign and clicks on "Submit on Approval"
2. Campaign Approval workflow starts and correctly sends out approval requests
3. User 2 gets the request and rejects it.
4. User 1 edits the campaign after rejection and clicks on "Submit on Approval"
5. PROBLEM: Campaign status is directly on "Released" with no approval request send out. 

[isathore]

Dear Daniel,

Did you check the implementation example that I provided?

As I mentioned in an earlier reply, create an incident with the details and the CB user with which we can connect to the system, unless you did create an incident already? I have seen an incident recently that seems about this topic exactly.

Best Regards, Isabelle