Call is dropped after 30 seconds when it’s on hold

[Former Member]

Hi All,

We are using SAP CCtr 7.0.12 integrated with Asterisk.
Call is working appropriately but when the call is on hold, it’s dropped after 30 seconds.

When we checked the PSTN logon we noted the following:

X-Asterisk-HangupCause: Requested channel not available

X-Asterisk-HangupCauseCode: 44

Content-Length: 0

Does someone know how we can solve the issue? Or if someone is integrated with Astersik had this issue?

Best regards,

Juan

[Former Member · Accepted solution]

Hi,

The issue was solved, Asterisk does not know the call is on hold if any music is not play when call is on hold.

We had an issue in MRS, after solved it the Call is not dropped anymore.

Best regards,

[sebastian_tur]

Hi Juan,

Please check maybe hold signal is treated as silent message for Asterisk, and you've got e.g. "disconnect on silence suppression = 30s." setting on Asterisk.

Normally you could integrate Asterisk with SAP CC without any problem, so I think there is some misconfiguration there.

BR,

Sebastian