C4S What settings makes the internal order appear in my debit memo request

[mjveerhuis1]

Hi,

I have set up an workticket integration C4S <> ECC.

In the quick guide i read the following.

The internal order is created as wel as my debit memo request, but the internal order numer is not displayed in my debet memo request.

What setting makes this happen? Can't find it in the documentation.

KR

MJ

[ashish4 · Accepted solution]

Hi Marie,

You need to overwrite the Business Transaction event for the CRM-CO integration in this case to ensure that the internal order is assigned in the account assignment tab for the debit memo.

Procedure

Access the below transaction or navigate to the following IMG menu:

Transaction CodeFIBFSAP ERP IMG MenuSales and Distribution -> System Modifications -> Communication SetUp ->Business Transaction Events

1. Choose Settings -> Products ->…of a Customer.
2. Choose New Entries to maintain a customer product.
3. Enter Product as ZCUST. Text as COD Int. and check Activate.
   
4. Choose Save and select an existing transport request or create a new one.
5. Choose Back.
6. Choose Settings -> Process Modules ->…of a customer

   

7. Choose Continue twice.
8. For the Process Event 00503140 check if the Function Module COD_CO_IAOM_SELECT and Product ZCUST is maintained. If not, maintain these values and choose Save.
   

Regards,
Ashish

[former_member750699]

I created a message for SAP and they responded with the following:

1) Activate NDE : This is done in your system.
2) If using the BADI implementation for "BADI_COD_ERP_SERVICE_CONF" and setting any X Flags for CS_Header in the method MAP_SD(IF_BADI_COD_SERVICE_CONF~MAP_SD) then you need to also set all the relevant fields in the BADI which are being set in CL_COD_SD_REP_HELPER=>ADJUST_HEADER since these are skipped while processing.

=> I see you are using this BADI and you need to update the codeline accordingly.

Will update once this is fixed

[former_member750699]

Here is the image

[mjveerhuis1]

Thanks for the feedback. I will keep you (all) posted.

[MahmoudWahab]

Hi MJ,

could you help us out if you solve it as we facing the same issue.

Thanks

Mahmoud Abdelwahab

[mjveerhuis1]

Hi Mahmoud,

Is is quite a while ago, but did you try the instruction of Ashish Ahnand on the Business Transaction event for the CRM-CO integration?

Kr.

MJ

[MahmoudWahab]

Yes, it is already updated as he suggested by Ashish, but issue still exist.

do you have any other suggestion to solve it.

Thanks.

Mahmoud Abdelwahab

[mjveerhuis1]

Hi Mahmoud,

May be then the best thing to do is to log an incident.

Kr.

MJ

[MahmoudWahab]

Thank you MJ for your feed back, once I get response for the ticket, I'll update it here.

[MahmoudWahab]

Thank MJ for the suggestion, the issue has been resolved by following Ashish steps but it was missing the last step to Activate NDI New Dimension Integration.

Attached the

maintain-business-transaction-event.png

[former_member750699]

Hi Friends,

I followed the steps mentioned here but still not seeing the internal order in the sales order.

I will greatly appreciate if someone can help me.

Thank you in advance.

Sridhar

[MahmoudWahab]

sridharca11

Please make sure to follow step# 10 for activate new dimension integration as it was not mentioned in any documentation, I found about it by opening a ticket with SAP.

[former_member750699]

Thank you, Mahmoud. I saw your posting and did that also.

Pls let me know if I need to verify something else. Appreciate your help.

[former_member750699]

This is the image

[MahmoudWahab]

Hi Shridhar,

That last step NDI is all what need to add to comigration then internal orders appeared normally.

[mjveerhuis1]

Hi Jameel,

The CODERINT package is now to the highest level, but still the internal order is not filled in the debet memo request field. Is ther any post processing needed?

KR

MJ

[former_member145911]

Hi MJ,

Apologies for the late reply. There isn't really any specific post processing needed. What I mean is, it should be working without the need for any additional ABAP. Probably best to create an incident from C4C so our support guys can look into it. You can use the component LOD-CRM-INT-ERP. I suspect there is an additional activation needed in ERP to allow the IO to display in the DMR which the support colleagues can confirm.

Regards,

Jameel

[former_member145911]

Hi MJ,

We sometimes see this on our projects.

Have you checked if the latest CODERINT package is installed in ECC with the latest SP version? Usually this solves the issue.

Hope that helps

Jameel

[mjveerhuis1]

Hi Jarneel,

Thanks for your feedback.

We will check this. Do you by chance know what the current / latest SP is? we are having release 600 SP 0036

MJ

[former_member145911]

Hi MJ,

Best to check directly on the support download centre. It should tell you which is the latest version.

Regards,

Jameel