[C4C] Whatsapp Business as a Custom Webservice or Social Media Channel

[tokgozatakan]

Whatsapp Business is using REST API.

I was wondering if it is possible to create a custom web service, or a custom social media channel (hence a new communication scenario) to create a ticket and store messages in it without 3rd Party applications?

Which way is more suitable? Are there any examples or guides for it?

[former_member355484]

Dear Kemal,

At the moment there is no possibility to integrate Whatsapp within Cloud for Customer.

This has been raised a new requirement on our Customer Influence Site. You can check the idea here and vote for it:

https://influence.sap.com/sap/ino/#/idea/217737

Regards,

Paula

[tokgozatakan]

Hello Paula,

I understand that there's no standard solution for it. I was just wondering if someone has a custom solution using custom webservices or custom media channels.

[mracantonius]

This looks standard on SAP Contact Center 365. You can search the video in YouTube.