C4C Ticket Product List

[former_member230866]

Hi Guys.

I am trying to use the Add From List (Product List functionality) function in ticket, where in the requirement is when we add an item on a ticket (Items Tab) and click on the Add From List, the system should display to the user's a list of product (Maintained as Proposed Product in the Product List.)

I have :-

1. Created Product list of Type = Service Items.

2. Created a Service Category = Service Items

3. Valid for All Accounts = True

4. Set a Required Product

5. Set Proposed Product & Qty

6. Activated the Product List.

When i go and create ticket and add the item and click on Add from List, the list is blank and it does not display the proposed product.

Is their anything that i am missing here ?

Enclosed Screenshots.

product-list-1.jpg

product-list-2.jpg

ticket-1.png

ticket-2.png

Warm Regards.

[former_member230866 · Accepted solution]

The issue was it with the Cache on my computer. Cleared it and it works.