C4C Ticket - How to filter in interactions?

[DAcker]

Dear all,

how can I filter the interactions in the C4C ticket with the Fiori UI? (see screenshot below)

So e.g. to just display emails ...

Best regards,

Deborah Albrecht

[arun02_12 · Accepted solution]

Hello Deborah,

You don't have the option to filter out in Grid view.

In the List view , you can filter based on Sender, by adding the mail ID in the filter field manually when you click on the sender Column label.

Best Regards,

Arun

[DAcker · Accepted solution]

Hello Arun,

thanks for your reply! How to switch in interactions to List view?

[arun02_12 · Accepted solution]

Hello Deborah,

You will have to Enable list View.

In HTML UI, Administration WC=> Service and Social View => Ticket Configuration.

Here you can enable List view and Also can default one of the Views.