C4C ticket fields

[former_member831207]

Dear colleagues,

Please share a document where I can find the elaborate informations in regards to the usage of the ticket fields from C4C (like the ones from Additonal info: contact information, prefered contact channel). Or thr ones used for interaction (reply all, new) email , Portal. Is there any document where all the fields are detailed explained to the business users?

Thank you

[AnkushPashine]

Hello Elz,

Once you logon to C4C tenant, from the Top Right by clicking on 'User Menu' and clicking on 'Help' - You can search for Help Center Document related to different Business Processes (For example: Search with keyword

'Tickets' ) to get Ticket related information i.e. Creation of Ticket, Processing of Ticket & it's Configuration .

Hope this help and this post can be set as 'Answered'.

Thanks and Regards,

Ankush Pashine

[clovismuller]

Hello!

I share with you the SAP HELP manual in the Ticket tab. Just search for keywords in this document and you will find what you want.

https://help.sap.com/docs/SAP_CLOUD_FOR_CUSTOMER/5f35ee8b31e44f2786d7c2696defa2f6/2b7d1a1a1cc44691a8...

Hope this helps.