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C4C ticket fields
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on ‎2022 Dec 20 1:09 PM
- SAP Managed Tags
- C4C Service
Dear colleagues,
Please share a document where I can find the elaborate informations in regards to the usage of the ticket fields from C4C (like the ones from Additonal info: contact information, prefered contact channel). Or thr ones used for interaction (reply all, new) email , Portal. Is there any document where all the fields are detailed explained to the business users?
Thank you
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Hello!
I share with you the SAP HELP manual in the Ticket tab. Just search for keywords in this document and you will find what you want.
Hope this helps.
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