C4C Service Ticket Volume limitations

[Former Member]

Dear Experts,

I would like to know C4C Service Ticket volume limitations.

Business Requirements: As per current business requirement they are going to use Service Ticket functionality and expected to reach 200000 (2 Lakhs) per year. And this will increase year on year and the volume of the tickets will be very high. Is there any system performance issue on the high volume tickets? or is there any limitations on the ticket volume?

Please note that this is C4C standalone system, source of the ticket creation is through Inbound email trigger.

Thanks in advance.

Regards,

Murugesan.

[sandeephebbar]

Hi Murugesan,

There should not be any issue with performance due to the high volume of tickets.

However, only measures to keep in mind would be your list and Queries, fine-tuned. Like not having an “All Tickets” query when loading the Ticket List or when doing a search, search based on last year tickets by default.

Please go ahead with your decision and enjoy the SAP Service Cloud 🙂

Regards,

Sandeep