C4C Service - Ticket Completion, warning issued to send email first. Need to be deactivated

[Former Member]

Hi Experts

C4C Service - On closing or marking the ticket status as Closed, we are getting a warning to send email first. Need to be deactivated this one. How to do?

We do not have any active workflow. have deactivated ticket rules and also, SLAs are obsolete.

Please Help.

Regards

Lopa

[former_member355484 · Accepted solution]

Dear Lopamudra,

Kindly check the following knowledge base article: https://launchpad.support.sap.com/#/notes/2596757

This should solve your inquiry.

Regards,

Paula