C4C Service - Service & Repair scenario: How are requested start and end date determined?

[kaiw_reese]

Hello Community,

Does anyone know how the Requested Start and End Date are determined in the Service & Repair tab in tickets?

We would expect that

• the initial (automatically filled by C4C) Requested Start Date is equal to the SLA milestone Due Date for On-site Arrival and
• the initial Requested End Date is equal to SLA milestone Resolution Due or Completion Due.

However, in our system it seems that the determination of the initial Requested Start and End Date ignore the SLA times, and requested dates are hard coded (Requested Start Date = current date + 2 calendar day, and Requested End date = current date + 3 days).

Thanks and regards,

Kai Reese

[mjveerhuis1]

Hi Kai,

Any news on how this behaviour can be changed?

These date types are indeed not available in the date profiel and service level settings.

KR.

MJ

[harishee13]

It is independent of SLA.But it Request start date=Creation date+2 days, Request End Date=Request Startdate + 1 Day