C4C - Reply Customer e-mail automatically without ticket creation

[Juliuspereira]

Hi,

Is it possible to have a email acknowledgement sent out to the customer for the email received even if a ticket wasn't successfully created.

Something like, we have received your email and will get back to you.

[Juliuspereira]

Thanks,

Julius

[sandeephebbar · Accepted solution]

Hi Julius,

Please use Branding template feature under E-mail addresses to send auto response for the tickets created in the C4C system.

Refer https://help.sap.com/viewer/cea15f900ca04c4faa35d3044577fe27/1711/en-US/186d3d4c763d1014b7c2de469ba6...

and step 4.

But currently not possible to send response just for the e-mails received and tickets are not created

Above mentioned Keshav`s thread also answers for the acknowledgement e-mail for the tickets created.

Regards,

Sandeep

[former_member87164]

Hi ,

https://archive.sap.com/discussions/thread/3741747

Br,

Keshav