C4C Possible to change line-height of mails written out of Tickets?

[DAcker]

Hi all,

is it possible to change line-height for Email written within C4C tickets (interactions)?

I just know these two settings, but both of them dont work for a change of the line-height:

• Profile - Settings - Company Settings - UI Controls (the same setting Arial 12pt I see when writing a new Mail in the ticket, but not field to change line-height)

• Branding template inside Adminstration - Service and Social Media - Communication Channel E-Mail Addresses - Branding Template linked to Mail Channel

Is it general possible or not? And if yes, how?

Thanks and best regards,

Deborah

[sandeephebbar]

Hi Deborah,

It is not possible to change the line height. But why do you want to change this? and to what height you want to change this?

In Fiori client - Ticket interaction, we are using a rich text editor and you can control Font and size of the text using Company settings.

If you select "Enter" in between the words, it considers as a line break <br>. You may see there is bit gap in the line height.

If you want to start in a new line, then you need to select "Shift+Enter" which considers as a new paragraph<p>

Regards,
Sandeep