C4C Name 1 and Name 2 as Corporate Account Name in MC

[SCHNEIDERT]

Dear Experts,

we're replicating Accounts from C4C to MC using SOA-based integration. In C4C, the fields Name1 (40 characters) and Name2 (40 characters) are used for the Corporate Account Name.

In the past (using OData API) they were concatenated on CPI and got written into the FullName (MaxLength 80) field of the Interaction Contact.

Now using SOAP they are written in the Business Partner Fields FIRST_LINE_NAME and SECOND_LINE_NAME (can be found in the Message Dashboard in the payload under ORGANISATION > NAME).

After that, the Business Partner is transformed to a Interaction Contact (Corporate Account). In the Corporate Account we can now only find the value of field FIRST_LINE_NAME. I double checked via OData API and could see that in the Interaction Contact there's only that value in the "FullName" field. So the Name2 field from C4C is no longer visible in Marketing Cloud Corporate Account.

Could that behavior be changed using a BAdI, so that we are able to do the concatenation (which was formerly done on CPI side) in MC and write Name 1 AND Name 2 into the FullName field?

BR Tobias

[nicolae_ciumac · Accepted solution]

Dear Tobias,

we have already fixed and enhanced this - the fix will be deployed with a next hotfix collection.

We'll then concatenate all four names for corporate accounts. (The result is potentially longer than 80 chars and will be shortened then; in this case, one could use the BAdI "Business Partner Mapping: Adjust Corp. Account Extension Fields" to write it into a longer custom field.)

Best regards,

Nico