on 2016 Nov 02 8:21 AM
With SAP Contact Center SP10 came also the possibility to use ECF Voice Widget.
This allows to make and answer calls withing the Chrome browser without the need to install additional components in the PC. Also it is not required to open the CDT.
But what is really strange is that if you want to use ECF Voice Widget embedded (with web mashup) in the SAP C4C Live Activity then it is necessary to still install the CTI Client Adapter in the PC.
Why is that? Is there a way around that?
Request clarification before answering.
Hi Dawood,
Here now is a new post in SAP Blogs.
There it is written "But, As of August 2015, you no longer have to use the CTI Adapter plug-in if you are using SAP Contact Center as your CTI provider. You simply activate CTI integration from Live Activity Configuration."
I wonder, if that is true...
Roman
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