C4C license for Sales/Service/Marketing (what is included?)

[michal_pospil]

Hello all,

We were not able to find a clear definition of what functionality of C4C can be activated for each purchased license. Is there any official up-to-date documentation for this? We found only some presale powerpoint presentations, but they are not very clear.

To avoid potential problems during the SAP audit it would be nice to have clear definition of what is included in each license.

Can anyone please provide any information on this?

Following table shows the complete C4C scope:

Scoping Element	Sales	Marketing	Service	Other?
Marketing	?	?	?	?
Market Development	?	?	?	?
Market Information	?	?	?	?
Competitor Information
Communication for Market Development
Campaign Management
Marketing Permission
Campaign Execution
Target Groups
Promotion Management
Promotions
Funds Management
Enhanced Marketing Functionalities
Enhanced Campaign Execution
Sales
Account and Activity Management
Account Management
Activity Management
Territory Management
Communication for Account and Activity Management
Analysis for Account and Activity Management
Product and Service Portfolio for Sales
Sell Standard Products
New Business
Opportunities
Sales Quotes
Communication for New Business
Analysis for New Business
Sales Orders
Lead Management
Leads
Deal Management
Deal Registration
Sales Planning
Communication for Sales Planning
Reporting and Analytics for Sales Planning
Service
Entitlement Management
Registered Products and Installed Base
Maintenance Plan
Service Level Agreements
Warranty Entitlements
Service Contract Management
Analysis for Entitlement Management
Customer Care
Knowledge Base
Service Request Management
Complaint Management
Service and Repair
Communication for Customer Care
Analysis for Customer Care
Employee Support
Knowledge Base
Ticket Management
Communication Channel - E-Mail
Communication Channel - Portal
Communication Channel - Telephony
Analysis for Employee Support
Industry Solution
Higher Education and Research
Student Recruitment
High Tech Channel Management
Design Win Exchange
Utilities
Utilities B2B Sales
Utilities Call Center and Service
Retail
Store
Instore Products
Customers
Activities
Offers
Integration with External Systems
General settings
Insurance
Insurance
Banking
Wealth Management
Commercial Banking
Professional Services
Commercial Project Management Integration
AFS
AFS
Integration with External System
Automotive
Vehicle Management
Business Performance Management
Business Insight
Predefined Embedded Reports
Analytics Content Maintenance
KPI Monitoring
Management Support
Management Work Centers
Departmental Management
Area Management
Communication for Management Support
Communication and Information Exchange
Business Process Management
Business Task Management
Automated Task Distribution
Process-Integrated Input and Output Management
Business-to-Business Collaboration
Application Programming Interfaces (APIs)
People Collaboration, Intranet and External Services
Communities, Document Management and External Services
Enterprise Search
Real Time Communication
Office and Desktop Integration
Microsoft Office® Integration
Integration with Local E-Mail Applications
Integration with External Applications and Solutions
Integration Scenarios with Cloud Solutions from SAP
Integration with SAP ERP
Integration with hybris Storefront
Integration with SAP CRM
Integration of  Master Data
Integration into Sales, Service, and Marketing Processes
Integration with Central Analytics
Integration with SAVO’s Sales and Marketing Software
360 Overview - Account
Additional information for business partners
Integration with SAP Cloud Identity
Integration with Enterprise Guidance Platforms
Administration
Performance and Usage Monitoring
Performance and Usage Monitoring
Compliance
Corporate Governance
Internal Control Catalog
General Business Data
Business Partners
Handling of Business Partners
Communication for Business Partners
Reporting and Analytics for Business Partners
Employees and Service Agents
Employees
Service Agents
Products
Product Category Hierarchy
Materials
Services
Individual Materials
Catalogs
Communication for Product Master Data
Analysis for Product Master Data
Product and Service Pricing
Sales Price and Discount Lists
Sales Price Specifications
Communication for Product and Service Pricing
Resource Scheduler
Resource Scheduler
Built-in Services and Support
Business Environment
Units, Rates, and Cross-Application Data
Change History
Addresses and Languages
System Management
Security
User and Access Management
Analytics
SAP Back-Office Communication
Job Scheduling
System Health Checks
Service Control Center
Analysis for System Management
Education and Support Services
Built-in Support
Learning
Help
Analysis for Education and Support Services
Business Configuration
Business Setup
Continuous Change
Data Migration
Field Extensibility
Partner Channel Management
Partner Management
Partner Program Management
Partner Program Management

Kind regards,

Michal P.

[pushkar_ranjan · Accepted solution]

Please reference the information at IT Setup Guide

Thank you.

[michal_pospil · Accepted solution]

Thank you Pushkar, that is what I was looking for

[pushkar_ranjan]

I was also provided the following link as well Administrator Guide Thank you.