C4C integration with social media platform

[Rathika]

Hi,

We have a business requirement where we need integration of C4C with the following applications.

1. Yammer
2. Snapchat - to track the responses of stories posted
3. Microsoft Teams
4. LinkedIn - Similar to Facebook, this integration should capture responses for posts in LinkedIn

Couldn't find any help content regarding above integrations. We need some information on the possibility and extent of these integrations with C4C.

Thanks,
Rathika V

[nish_murthy · Accepted solution]

Hi Rathika,

The requested integrations are currently not available with C4C. We request you to please raise your request on our official channel for new requirements - SAP Customer Influence site - https://influence.sap.com/SAPCloudforCustomer

This would help our Product Management team to gauge the customer demand and add it to the product backlog for future releases of SAP Cloud for Customer based on the feasibility.

Best Regards,

Nishanth

[BriolB]

Dear SAP,

Since the last answer in Feb 2019 some time has been passed already but still I don't find any new content related to Microsoft Teams Integration with SAP C4C.

Is there something already available or planned in regards to Microsoft Teams integration with Teams?

Kind regards,

Benedikt

[Rathika]

Hi briolb ,

Finally!! The below thread has some information:

https://news.microsoft.com/2021/01/22/sap-and-microsoft-expand-partnership-and-integrate-microsoft-t...

Regards,

Rathika

[former_member342865]

Hi,

Is there also a demo available for Social Media integration with C4C (e.g. Facebook, Twitter). Where can I find this?

Best regards,

Joëlle

[former_member303175]

Hi Robbert,

Guess, the below thread has detailed information on the Social Media Integration:

https://answers.sap.com/questions/351213/facebook-and-twitter-integration-to-create-tickets.html https://blogs.sap.com/2018/10/09/social-media-integration-in-c4c/

Thanks,

Vani