C4C integration with Outlook: Register an email sent from C4C to Outlook's outbox

[former_member586825]

Hi Colleagues,

Is it feasible, through some configuration, that an outgoing email from C4C remains in the outbox of the account used as sender in Outlook?

If not feasible, can the sender be set to the CC recipient, in an email created and sent from the interactions of a ticket?

Or if you have any other ideas that can help me, I would appreciate them.

Regards,

Esteban

[mjveerhuis1]

Hi Esteban,

Your question is not very well described. Can you provide more context and explain what you want to achieve and why by describing the scenario - the steps, the application (MS Outlook, C4C)?

If an employee creates an email from the interactions tab in the service request he/she can add any email address in the cc. Keep in mind that if a customer answers the mail and leaves the ticket id in the reference field untouched the mail will be assigned to the interactions trail in the ticket.

If the receiver answers the person in the cc and not also to the to C4C mail address, you will not have the mail trail.

Kr.

MJ