C4C Integration with Facebook Error

[Former Member]

Hi Experts,

I followed the below blog to create the integration between my C4C system and facebook.But when i try to "connect with channel" in C4C, i got the below error.

When i click on "OK" i got the below message. If any only resolved this error . please let me know.

Regards,
Raju

[dhruv_mehta]

Facebook needs to approve your page and then only u can integrate as far as i know.

[sandeephebbar]

Hi Raju,

Please fill the detailed step-by-step:

Under web, Share steps from C4C showing login to C4C, how to create a channel in administration WoC and authenticate

Under screencast, Upload Video recording from C4C showing login to C4C, how to create a channel in administration WoC and authenticate

Regards,
Sandeep

[sandeephebbar]

Hi Raju,

With the recent changes at Facebook, all new apps need to be reviewed by Facebook before they can be used. Customers are responsible for the continuity of apps and its contract with Facebook. Please refer the below blog for more details

https://blogs.sap.com/2018/05/25/cloud-for-service-social-channels-submit-your-facebook-apps-for-rev...

Regards,
Sandeep

[Former Member]

Hi Sandeep,

Thanks for the Update. I tired to submit for review but for couple of requests like Read_Page_mailboxes, Publish_pages , its asking for a video to upload. I didn't understand what kind of video they are expected. Publish for review not enabled until this video submitted.