[C4C] Instagram Integration with SAP Service Cloud in 2021?

[tokgozatakan]

In all the social media integration documentations it is said that we need to use Sprinklr (with a separate license) in order to integrate Instagram.

Since most of these are old documents I was wondering if there's a standard way to integrate Instagram especially since we can read and reply Instagram messages from Facebook.

[former_member979583]

I'm new to this forum and I stumbled upon this post about Instagram integration with SAP Service Cloud. As far as I know, there isn't a standard way to integrate Instagram with SAP Service Cloud without using Sprinklr, which requires a separate license. However, as you mentioned, it is now possible to read and reply to Instagram messages from Facebook, which can help streamline your social media management process.

[kaihendr]

I get where you're coming from with the social media integration challenge. While the docs might be a bit dated, integrating Instagram can still be a breeze. A workaround I've found handy is leveraging the connectivity between Instagram and Facebook. You can manage your Instagram messages right from Facebook, simplifying the process. Also, speaking of boosting your online presence, I stumbled upon a neat approach—consider exploring ways to buy IG followers. It's been a game-changer for me, adding a real boost to my Twitter engagement.

[AnkushPashine]

Hello Kemal,

An existing Instagram integration via Sprinklr is not supported anymore, the documentation related to this topic will be removed from the help center documentation to avoid new mistakes until C4C Product Management team receive additional details of the new integration.

Hope this answer your reported query.

Thanks and Regards,

Ankush.

[tokgozatakan]

Hi Ankush,

Thank you for the update. Does this mean there is no way to integrate Instagram or there's no need for Sprinklr anymore?
Can we use the Facebook app for instagram as well??

Update: Tried to test it in our system however, there's no option to set Sprinklr as "No"