C4C - Inserted Pictures scrapped in emails when replying/forwarding

[Former Member]

Hello,

When an agent is responding/forwarding an email in C4C, the inserted pictures are automatically scrapped. Sometimes, the agent wants to forward a photo. So this is not convenient.

Is this a standard process or should I raise a ticket for SAP?

Best regards,

Maxime Sonnet

[sandeephebbar · Accepted solution]

Hi Maxime,

Yes, this is a standard process, you need to select “Load Inline Images” in response feeder while replying or forwarding emails. If this is not selected, images will not be shown under interactions nor in further email conversation

Please refer https://help.sap.com/viewer/637db7a0d01e47009d9420e9a927c571/1808/en-US/71b916d9b0ad4475bf9a895ee3d1...

Regards,
Sandeep