C4C (Hybris) - Report which contains Service Categories with Ticket Data

[prego7493]

I've created a data source which contains "Service Category" and "Used Service Categories" as an inner join.

Now when running a report based on this data source I only get the Overall Service Category and the Incident Category as fields available.

I'm missing the Object Category as well as Cause Category and Resolution - where can I get this information from?

[former_member145911]

Hi Markus,

I guess you want a report to identify the category of a Ticket i.e. the category that has been selected by the user in a Ticket.

If that is the case, why don't you use the standard report All Tickets? This report already has Service, Incident, Object, Cause and Resolution Category available within it.

Regards,

Jameel