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C4C How to incorporate contact allowed indicator in satisfaction survey conditions?

mjveerhuis1
Active Contributor
0 Kudos
277

Hi,

I have set up a satisfaction survey process triggered by completed service tickets and it works fine.

The only thing I would still like to add in the workflow conditions, is the [contact allowed] indicator, from the individual customer master record. But this field cannot be selected.

Does anybody knows if there is a logical reason for that behavior?

Kr.

MJ

Accepted Solutions (1)

Accepted Solutions (1)

mjveerhuis1
Active Contributor
0 Kudos

I raised an improvement idea

https://influence.sap.com/sap/ino/#/idea-edit/249148

Kr.

MJ

Answers (1)

Answers (1)

former_member355484
Participant
0 Kudos

Dear Marie-Jose,

The Workflow Rule engine does not have a check in the field Contact Permission and can at the moment not be added as a condition.

Kindly raise this as an improvement idea on our Customer Influence site: https://influence.sap.com/SAPCloudforCustomer

Regards,

Paula