on 2020 May 10 7:34 AM
Hi,
I have set up a satisfaction survey process triggered by completed service tickets and it works fine.
The only thing I would still like to add in the workflow conditions, is the [contact allowed] indicator, from the individual customer master record. But this field cannot be selected.
Does anybody knows if there is a logical reason for that behavior?
Kr.
MJ
Request clarification before answering.
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Dear Marie-Jose,
The Workflow Rule engine does not have a check in the field Contact Permission and can at the moment not be added as a condition.
Kindly raise this as an improvement idea on our Customer Influence site: https://influence.sap.com/SAPCloudforCustomer
Regards,
Paula
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